So…I finally broke down and got my hair professionally dyed. It was my “present” to myself for my birthday. It started out OK. I told her that I wanted it to be red and I talked about all the things that I didn’t like about the current color. I showed her a few pictures in magazines and she was on it. The cut was great but when she dried it…it was dark brown. Not red at all. So I said, “I really wanted it to be more red.” And I didn’t like the line where you could see my ends were lighter before she dyed it. So she put in caramel highlights to help disguise the line and I headed home. Well by the weekend I decided that I paid A LOT of money for it to be the way I wanted it and since I hadn’t had my hair dyed in well over two years, I wanted what I had asked for. So I called and asked for it to be fixed. I went in, explained that I wanted more red and she set to work. She tried to keep the caramel highlights that I had (since they were quite expensive). She dried it….yeah, still not red. Except now, it was patchy red underneath with brown and blonde on top. It looked strange. So I told her I really didn’t like it. I could have lived with the brown because it was my natural color, but this was not something I could live with. She goes and gets another stylist and they ask me some questions. They decided to bring out the swatch card and have me pick what I want. When I show them what I want, my stylist goes “Wow that’s really red, are you sure?” Um. Yeah. I’m sure. That’s what I asked for. That’s what I paid over $150 for. So the manager makes me sign a waiver that they aren’t responsible if my hair falls out and that they won’t re-do it if it isn’t what I want. Because this is the fourth time she’ll have dyed my hair in the space of a week. Fourth time. So did an all over color and….voila! I finally got what I wanted! And I LOVE it! I just wish she had brought out the swatch card in the first place and listened to me in the first place. I could have saved a lot of hassle.